Terms of Service

Welcome to TRU-1. These Terms of Service ("Terms") govern your use of our website and services provided by TRU-1, a product of Blue Genes Lab, LLC ("TRU-1," "we," "us," or "our"). By using our services or accessing our website, you agree to be bound by these Terms.

1. Eligibility and Acceptance

By using our services, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement. If you are accessing our services on behalf of an organization, you agree that you are authorized to do so and that the organization agrees to these Terms.

2. Services Provided

TRU-1, a product of Blue Genes Lab, LLC, provides genetic testing, laboratory analysis, and related services, including access to test results, educational content, and communication regarding orders and health services.

3. Account Registration

You must create an account to access certain features. You agree to provide accurate and complete information during the registration process and to keep your login credentials secure.

4. User Responsibilities

You agree not to:

Violate any laws or regulations
Infringe the rights of any third party
Transmit harmful code or attempt to gain unauthorized access to our systems
Misrepresent your identity or affiliation with any person or entity

5. SMS Messaging Terms

By providing your mobile phone number and checking the opt-in box during registration, you consent to receive SMS messages from TRU-1.

By registering for or otherwise using TRU-1's services, you expressly consent to receive marketing, promotional, and informational communications from TRU-1 and its current and future affiliates, subsidiaries, and related entities (collectively, "Affiliated Entities"), including communications regarding products and services that may be offered by such Affiliated Entities. Such communications may be delivered via email, text message (SMS/MMS), telephone calls (including calls made using an automatic telephone dialing system or prerecorded voice, where permitted by applicable law), and other electronic means.

You acknowledge that consent to receive such communications is not a condition of any purchase unless otherwise expressly stated. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in such communications or by otherwise contacting TRU-1; provided, however, that such opt-out may apply separately to TRU-1 and each Affiliated Entity to the extent required by applicable law.

You represent and warrant that any contact information provided is accurate and that you are authorized to provide such information and consent to receive such communications.

Messages May Include:

Order and shipping updates
Appointment or test reminders
Notifications of available results
Customer support responses
Marketing or promotional content (only if separately opted in)

Message Frequency:

You may receive up to 20 messages per month. Frequency may vary based on your interaction with our services.

Message Costs:

Message and data rates may apply depending on your mobile plan. Check with your carrier for more information.

Opt-Out Instructions:

You can opt out of SMS messages at any time by:

Replying "STOP" to any message
Updating your preferences in your account settings
Contacting us at support@bluegeneslab.com

6. Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

7. Intellectual Property

All content, trademarks, and service marks on the site are the property of TRU-1, a product of Blue Genes Lab, LLC, or its licensors. You may not use, copy, reproduce, or distribute any content without prior written consent.

8. Disclaimers and Limitation of Liability

The information provided in this web application and any associated consult you are provided in connection therewith is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. It is not intended to create, and receipt of information and/or a consultation does not constitute, a provider-patient relationship.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or received from this platform. Reliance on any information provided is solely at your own risk.

While reasonable efforts may be made to ensure that the information presented is accurate and up to date, no warranties or representations, express or implied, are made regarding the completeness, accuracy, reliability, or suitability of the information. Medical knowledge evolves rapidly, and information may become outdated or incomplete.

Our services are provided "as is" and "as available." We disclaim all warranties, express or implied. TRU-1 shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services.

9. Indemnification

You agree to indemnify and hold harmless TRU-1, Blue Genes Lab, LLC, its affiliates, and its employees from any claims or liabilities arising from your use of the services or your violation of these Terms.

10. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona.

11. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on our website with an updated effective date. Your continued use of the services indicates your acceptance of the new Terms.

12. Contact Us

TRU-1, a product of Blue Genes Lab, LLC

14500 N. Northsight Blvd, STE 100

Scottsdale, AZ 85260

Email: support@bluegeneslab.com

Phone: (888) 215-2784